{"id":2537,"date":"2017-12-23T16:03:04","date_gmt":"2017-12-23T16:03:04","guid":{"rendered":"https:\/\/empoagency.pro\/?p=2537"},"modified":"2022-04-08T15:08:38","modified_gmt":"2022-04-08T13:08:38","slug":"5-lifehacks-on-handling-product-returns","status":"publish","type":"post","link":"https:\/\/empoagency.pro\/en\/blog\/amazon-guide-en\/5-lifehacks-on-handling-product-returns\/","title":{"rendered":"5 lifehacks on handling product returns"},"content":{"rendered":"

For most Amazon sellers refunds are one of the most unpleasant parts of managing a business. Nobody wants to get his product back and give money for it. Still, they are an inevitable part of online trading and now we\u2019ll tell you how to optimize this process.<\/p><\/blockquote>\n

1. Keep Amazon notification letter about the refund<\/h2>\n

When a client initiates a return of a product ordered using Prime Shipping, Amazon is immediately returning his costs and doesn\u2019t wait till the product is returned. After this, you get a message that the refund was made from your account. Keep this notification to make sure that the customer did return the product in 45 days.
\nIf you find out that the product hasn\u2019t been returned within 45 days, ask Amazon for a refund.<\/p>\n

2. Contact a buyer<\/h2>\n

No matter if the client has left a review or not, contacting him personally and apologizing for his negative experience is a good idea.
\nThe message can be like this:
\n\u00abAmazon notified me, that you want to return product X. I am very sorry that it didn\u2019t meet your expectations. As is was a Prime Order, Amazon has to immediately refund your order and I make sure the return is successful. I would like to know if I can do something to make the situation better. Thank you for taking time to read this message and have a nice day\u00bb.
\nSometimes such letter is enough to prevent the customer from leaving a negative review. If he left it anyway, such message can reduce customer\u2019s dissatisfaction and persuade him to delete a review.<\/p>\n

3. Control the check of your product by Amazon warehouse<\/h2>\n

If the specialist finds out that the customer has opened the product, he\u2019ll make the product as \u201ccustomer damaged\u201d and you won\u2019t be able to sell it anymore. if the product was returned because of a defect, you won\u2019t be able to sell it. But if the warehouse worker sees that the customer didn\u2019t open the product, the package isn\u2019t damaged, and it\u2019s not marked as defective, you\u2019ll be allowed to sell it.<\/p>\n

4. Always find out the reason for product return, defined on warehouse<\/h2>\n

You can request a report by following the algorithm:
\nLog in Seller Central, in the \u00abReports\u00bb section choose \u00abFulfillment\u00bb, then \u00abCustomer Concessions\u00bb, and go to \u00abReturns\u00bb.
\nYou can launch a report for 30-60 days, depends on how long time ago the refund happened. If you didn\u2019t find the product in the report, ask about the return reason using Amazon ticket.<\/p>\n

5. Examine returned products<\/h2>\n

The buyers can mention different return reasons, including \u201cordered accidentally\u201d, \u201cnot necessary anymore\u201d, \u201cnot sanctioned purchase\u201d, \u201cdoesn\u2019t match description\u201d, \u201cwrong item shipped\u201d, \u201cdefective\u201d and others. Sometimes the buyer mentions \u201cdefect\u201d reason only not to pay for the return delivery. If your item was returned for this reason, check if it really is faulty. If after personal inspection you find out that it\u2019s okay, contact Seller Support and you\u2019ll probably be offered a refund.<\/p>\n

By following these tips, you\u2019ll handle returns easily and protect your account from bans.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

For most Amazon sellers refunds are one of the most unpleasant parts of managing a business. Nobody wants to get his product back and give money for it. Still, they are an inevitable part of online trading and now we\u2019ll tell you how to optimize this process. 1. Keep Amazon notification letter about the refund […]<\/p>\n","protected":false},"author":1,"featured_media":1906,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[24],"tags":[],"yoast_head":"\n5 lifehacks on handling product returns |<\/title>\n<meta name=\"description\" content=\"For most Amazon sellers, returns are one of the most frustrating parts of running a business. 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